Refund Policy

Last Updated: August 2026

1. Agreement to This Policy

By placing an order on the EZOUTLAW™ website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, do not place an order. Your completion of a purchase constitutes acceptance of these terms. This policy operates in addition to, and does not limit, any rights you may have under applicable consumer protection laws in your jurisdiction.

2. Policy Updates

This Refund Policy is updated from time to time. EZOUTLAW™ (owned by EZCOOL ENTITIES™) reserves the right to modify or update this policy with prior notice (via Email or Website). The latest version will always be available on our website. It is your responsibility to review this policy periodically. Continued use of our website or placement of an order after changes are posted constitutes acceptance of the updated policy. The version of this policy in effect at the time of your order governs that order.

3. Definitions

"Delivery date" means the date the shipping carrier marks the package as "Delivered" in their official tracking system. This is the date we use to calculate all refund and claim windows.

"Clothing items" means any and all products listed under a clothing or apparel category on our website at the time of your order. This includes, but is not limited to, categories such as "T-Shirts," "Hoodies," "Sweatshirts," "Crewnecks," "Hats," "Beanies," "Shorts," "Pants," "Jackets," and any other category we designate as wearable merchandise. If a product appears within a clothing/apparel category on our website when you place your order, it is classified as a clothing item under this policy.

"Non-clothing items" means all products not listed under a clothing/apparel category on our website, such as accessories, stickers, prints, home goods, and other non-wearable merchandise.

"Misprint" means a manufacturing error where the printed design on a clothing item is materially different from the design displayed on our website at the time of purchase. Minor variations in print placement, slight color variations due to printing processes, or variations within industry-standard tolerances do not constitute a misprint.

"Manufacturing defect" means a flaw in the garment itself that renders it materially different from its intended condition, such as holes, ripped seams, or severe fabric flaws present upon arrival. Normal variations in fabric texture, slight size variances within stated tolerances, and loose threads that can be trimmed do not constitute manufacturing defects.

4. Clothing Items – Final Sale (No Change of Mind Returns)

ALL CLOTHING ITEMS ARE FINAL SALE, except where required by applicable law. This does not apply to misprints, manufacturing defects, or shipping damage, which are covered under Section 5 below.

We do not accept returns, exchanges, or refunds on clothing items for change of mind or personal preference. This includes, but is not limited to:

Due to the made-to-order nature of our apparel and applicable hygiene considerations, clothing items cannot be restocked or resold once shipped. By completing a purchase that includes any clothing item, you acknowledge that your clothing purchase is final and non-refundable except in the specific circumstances outlined in Section 5.

5. Clothing Issues (Misprints, Manufacturing Defects, or Shipping Damage)

For clothing items, we accept claims for misprints, manufacturing defects, or damage caused during shipping.

What Does NOT Qualify as a Valid Claim:

7-Day Claim Window:

Claims must be submitted within 7 calendar days of the delivery date. This deadline is strictly enforced. Claims submitted after this period may not be accepted. We strongly encourage you to inspect your items immediately upon delivery.

How to Submit a Claim:

  1. Email us at [email protected]
  2. Use the subject line: "CLOTHING CLAIM – Order #[Your Order Number]"
  3. Include your full order number in the body of the email
  4. Attach clear, well-lit, high-resolution photos showing:
    • (a) The specific issue up close
    • (b) The entire garment laid flat, front and back
    • (c) The original packaging and shipping label
  5. If the issue is difficult to capture in photos, include a clear video
  6. Provide a brief written description of the problem

We strongly recommend filming the entire unboxing process. This provides the best evidence for your claim. Claims submitted without sufficient evidence may not be approved.

Our Review:

Once your claim is submitted, we will review the evidence and respond within 5-7 business days. After reviewing the evidence, we may:

If a Replacement is Also Defective:

If a replacement item arrives with a qualifying issue (misprint, defect, or damage), you must submit a new claim within 7 calendar days of the replacement's delivery date, following the same process outlined above. If the second replacement is also defective or if a second replacement is unavailable, we will issue a full refund (product cost + original shipping) for that item instead.

Refund Processing Time: Approved refunds are generally processed within 5-10 business days. Your financial institution may take additional time to post the refund to your account. We are not responsible for delays caused by your bank or payment provider.

Refund Method: All refunds are issued to the original payment method used for the purchase. We do not issue refunds to alternate payment methods, as cash, or as store credit unless explicitly offered by us in writing.

Return Shipping: In most cases, photo/video evidence is sufficient and we will not require the item to be returned. If we do request the item back for inspection, we will provide a prepaid return label. The item must be shipped within 14 calendar days of receiving the return label.

6. Change of Mind / Don't Like It (Non-Clothing Items Only)

If you change your mind about a non-clothing item, you may request a refund under the following terms:

Timeframe: Refund requests must be submitted within 10 calendar days of the delivery date. Requests submitted after this period may not be accepted.

Condition Requirements: Items must be unused, unworn, and in their original condition with all tags, seals, and packaging intact. Items that show signs of use, wear, assembly, or tampering may not qualify for a refund. We inspect all returns upon receipt.

Refund Amount: Product cost only. Original shipping fees are non-refundable. For voluntary change-of-mind returns only, any non-refundable payment processing fees incurred by EZOUTLAW™ may be deducted from your refund where permitted by applicable law. This does not apply where a refund is required by applicable consumer protection laws. Customs duties, import taxes, brokerage fees, and similar government charges are non-refundable unless required by applicable law.

Refund Processing Time: Approved refunds for returned items are processed within 5-10 business days after the returned item is received and inspected. Your financial institution may take additional time to post the refund.

Refund Method: All refunds are issued to the original payment method used for the purchase. We do not issue refunds to alternate payment methods, as cash, or as store credit unless explicitly offered by us in writing.

Return Shipping: You are responsible for return shipping costs unless we state otherwise in writing. We recommend using a tracked and insured shipping method, as we are not responsible for return packages lost or damaged in transit. Refunds are processed only after we receive and inspect the returned item.

7. Damaged Items (Non-Clothing)

If your non-clothing item arrives damaged, you may request a refund within 14 days of delivery.

Evidence Requirements:

Claims without sufficient evidence may not be approved.

Refund Amount: If approved, we will refund the product cost plus original shipping fees. If only part of an order is damaged, the shipping refund will be proportional to the damaged item's value relative to the total order.

Refund Processing Time: Approved refunds are processed within 5-10 business days.

Refund Method: All refunds are issued to the original payment method used for the purchase.

Return Shipping: In most cases, photo/video evidence is sufficient. If we request the item to be returned, we will provide a prepaid return label.

8. Lost or Stolen Packages

If your tracking number shows "Delivered" but you have not received the package:

Before Contacting Us:

Then Contact Us:

If you still cannot locate the package, contact us at [email protected] with your order number. We may ask you to:

If we request a police report, you must provide it within 14 calendar days of our request. If the police report is not provided within this timeframe, your claim may be closed with no refund or replacement.

Outcome:

Refunds for packages marked "Delivered" are not guaranteed. We review each case individually. If approved, we may offer a partial refund, full refund, or replacement. This policy does not affect any statutory rights you may have.

9. International Orders – Customs, Duties & Taxes

For international orders, customs duties, import taxes, brokerage fees, and similar government charges imposed by your country are your responsibility as the buyer. These charges are non-refundable under any circumstances unless required by applicable law. If a package is refused at customs or returned due to unpaid duties, we reserve the right to deduct any return shipping fees and customs charges incurred by us from your refund. By placing an international order, you acknowledge and accept responsibility for all customs-related charges.

10. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at [email protected] so we can work to resolve it. If a chargeback or dispute is initiated with your bank or payment provider without first contacting us, we may provide supporting documentation, including this Refund Policy and your order records, to the payment processor as part of our response.

11. Limitation of Liability

To the fullest extent permitted by applicable law, EZOUTLAW™ and EZCOOL ENTITIES™ shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products. Our total liability for any claim is limited to the amount you paid for the specific item(s) giving rise to the claim. Nothing in this policy excludes or limits liability where prohibited by law.

12. Your Statutory Rights

This Refund Policy sets out our voluntary return and refund practices. Nothing in this policy is intended to limit, exclude, or override any rights you may have under applicable consumer protection laws, including but not limited to statutory warranties, guarantees, or refund rights that cannot be excluded by agreement. If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full effect.

13. Contact Us

All refund requests, claims, and inquiries must be sent to:

Email: [email protected]

Please include your order number in all communications. We aim to respond within 5-7 business days.

EZOUTLAW™ is owned and operated by EZCOOL ENTITIES™

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